Since 2020, the epidemic has been raging around the world, which has had a continuous impact on the global laser industry. While countries are tightening their entry and exit policies, XTlaser Laser has overcome many obstacles and is fearless and marching against the wind. In May of this year, we launched the XTlaser Global Service Line with the theme of "Service without worry, start from XTlaser". For global customers, we will provide all-round guidance on machine installation, commissioning, proofing, training, maintenance and upgrading
As of press time, the XTlaser sales and after-sales service team has spent more than 5 months and completed visits to 12 countries and 36 regions including South Korea, Pakistan, the United States, Egypt, Spain, Turkey, Czech Republic, Romania, and Germany. 300 customers provide on-site services, and bring advanced operating technology and equipment policies to customers, which has been highly praised by customers. During the period, the orders were full, and behind each contract was the strong proof of XTlaser Wuyou's service sincerity, determination, and confidence.
The ingenuity is always shining, and the "XTlaser Global Service Tour" is still in progress. XTlaser's service team is traveling all over the world, bringing technical support and service care to customers non-stop, and passing XTlaser care to every customer. In the hearts of customers, use laser technology to help enterprises grow.
Debut·XTlaser Global Service
Service Journey · Extending the Distance
XTlaser Laser always regards customer service as one of the important business concepts of development, and insists on "customer-centric, talent-based, product-based, service-backed" is the corporate culture that XTlaser always keeps in mind. At present, XTlaser's sales network covers all provincial capitals and municipalities directly under the Central Government, and exports to more than 160 countries and regions such as India, Europe, and Southeast Asia. It has served 500,000+ customers in total, and is trusted and supported by customers around the world.
XTlaser service three steps
XTlaser adheres to the service concept of "survive by quality, develop by innovation, every little thing about customers is our big deal", insists on improving service capabilities as the key point, and provides customers with convenient, efficient, accurate and considerate services. XTlaser Laser provides one-stop service and all-round service, so that customers can truly experience "worry-free service, starting from XTlaser".
XTlaser provides professional and technical personnel to answer questions for customers 24 hours a day, and provides domestic car pick-up and factory inspection services. The reception staff in the exhibition hall explain and display intelligent laser equipment in all aspects, intelligent exhibition hall design, immersive interactive experience, on-site cutting demonstration, accurate Proofing, quality assured, no fear of inspection.
During the sale process, delivery is guaranteed on schedule, and at the same time, customers are provided with considerate and guaranteed supporting services. Specialized technical personnel will provide full service from the arrival of the equipment to installation, commissioning, and production use. At the same time, free training will be provided for employees and hands-on teaching. Hold a grand handover ceremony for users who have reached a strategic cooperation with XTlaser, enhance the market awareness of the client company, broaden the market for them, and help their development.
XTlaser Laser customer service center will make regular phone calls to return to the equipment usage, and the after-sales service team will return customers to the factory from time to time to guide customers to use the equipment correctly, upgrade the system, repair and maintain, etc. Each device under XTlaser is equipped with WIFI wireless remote diagnosis function, providing remote fault analysis and troubleshooting services anytime, anywhere. Once a difficult fault occurs, immediately notify the after-sales department, respond quickly within 30 minutes, and arrive at the customer site within 3 hours for equipment maintenance and repair. Maintenance, 24-hour escort for customers, and provide customers with caring and guaranteed after-sales supporting services.
